Shipping policy

Shipping Policy

Thank you for shopping with us! We're committed to processing and delivering your order as quickly and efficiently as possible.

Order Processing

Orders are processed within 1–3 business days (Monday through Friday, excluding holidays).

Once your order has been processed and shipped, you will receive a confirmation email with tracking information, if available.

Please note that processing times may be longer during holidays, sales, or periods of unusually high order volume.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, the shipping method selected, and the weight or size of your order.

Any available free shipping promotions will be displayed during checkout.

Estimated Delivery Times

Estimated delivery times begin after your order has been shipped.

Domestic: 2–7 business days
International: 7–12 business days

Delivery times are estimates only and may vary due to carrier delays, customs processing, weather, or other circumstances beyond our control.

International Orders

We ship worldwide.

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country's customs authorities. These charges are not included in the purchase price or shipping cost unless explicitly stated at checkout.

Tracking Your Order

If tracking is available for your shipment, you will receive a tracking number by email once your order has been dispatched.

Please allow up to 24–48 hours for tracking information to become available after shipment.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error, please contact us as soon as possible. We will do our best to update your order before it ships, but we cannot guarantee changes once processing has begun.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution, which may include a replacement or refund where applicable.

Shipping Delays

While we strive to deliver orders within the estimated timeframes, delays may occur due to factors beyond our control, including severe weather, customs inspections, carrier disruptions, or peak shipping periods.

We appreciate your patience in these situations.

Contact Us

If you have any questions about shipping or your order, please contact us at:

Email: maisonmeziad@gmail.com

Business Hours: Monday–Friday, 10:00 AM–4:00 PM, Time Zone (GMT+3)